Check out our Frequently Asked Questions below. If you still need help please contact us.
Orders & Shipping
How long does it take to receive my order?
Orders ship within the posted TAT. Please refer to the announcement bar for the most up to date processing time. Please complete all information correctly at the time the order is placed to prevent delays. Garment color substitution is also available to ensure prompt processing. Out of stock garments will delay order processing.
How long does shipping take?
Shipping times vary based on location and shipping method. All purchases are shipped via USPS first class 3-5 day mail unless priority shipping is purchased. You will receive a shipping notification to the email address provided at the time of purchase. Shipping times does not include weekends or holidays.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to keep an eye on your delivery.
Do you ship internationally?
No, we do not offer international shipping at this time. We will ship to anywhere within the United States.
Returns & Exchanges
Do you accept returns?
Due to the nature of our products, we do not accept returns for non-defective items.
Can I exchange an item for a different size?
We do not accept exchanges for non-defective items. Please review our size charts and check the details of your order before purchasing.
My item is defective, what do I do?
Please inspect all orders within 48 hours of receiving them. If you have received a defective item, contact us at laceyjandco@gmail.com within 3 business days. We will be glad to exchange the item or offer a full refund.
What are the return requirements?
We are human! Mistakes happen! If you were sent incorrect items, we will send the corrected items along with a pre-paid envelope to return the incorrect items. We will also accept returns for defective items. Please ensure ALL RETURNS remain in NEW un-washed and un-worn condition.
Other Questions
Do you accept custom orders?
Yes! We love custom orders! Please email us at laceyjandco@gmail.com to discuss all custom orders before purchasing the custom order listing!
How can I contact you?
We’d love to hear from you! Email us at laceyjandco@gmail.com or fill out our contact form!
What are the care instructions for my items?
All orders will include a care instruction card. Items must be machine washed inside out with cold water. Use mild detergent only for washing. Do not add fabric softener or bleach to the washer. Air dry all items. Do not iron over any design!
Do you offer a rush fee?
Yes, please choose to add the rush fee when placing your order. Rush fees are $25 for 24-48 hour TAT or $15 for 5-7 day TAT. Please contact us PRIOR to purchasing to ensure your timeline can be met.
Can multiple discount code be combined?
Only ONE coupon code may be used at a time.
Do you offer a discount for multiple items?
We do not offer discounts for purchasing multiple items.
Can I combine rush orders with non-rushed items?
Do not combine rush orders with non-rush orders. We will not ship items separately, and the complete order will not be rushed unless arrangements are made with us prior to checking out.
Where can I follow you on social media?
Stay connected with us on Instagram, Facebook, and TikTok @laceyjandco for new arrivals, sales, and behind-the-scenes content!